Website Privacy Policy
 

Jorvik Dental Practice
Nether Poppleton, York, YO26 6GA
Telephone: 01904 340640
Website: https://www.jorvikdental.co.uk/

Last updated: 29 August 2026

Jorvik Dental Practice respects your privacy and is committed to protecting your personal information.

This Website Privacy Policy explains how we collect and use information when you visit our website, contact us through the website, submit an enquiry or interact with our online services.

This policy should be read alongside our obligations regarding patient confidentiality and the protection of dental and healthcare records.

1. Information we collect

When you use our website, we may collect information that you choose to provide to us, including:

• Your name

• Telephone number

• Email address

• Information included in an enquiry

• Appointment preferences

• Information provided through contact or enquiry forms

• Any other information you choose to provide

We may also collect limited technical information automatically when you visit our website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Approximate location

• Date and time of your visit

• Information about how you use our website

2. How we use your information

We may use information collected through our website to:

• Respond to enquiries

• Contact you about an appointment or appointment request

• Provide information about our services

• Respond to requests for further information

• Improve our website and services

• Understand how visitors use our website

• Maintain website security

• Administer and operate our practice

• Send relevant marketing communications where permitted by law

If you become a patient of Jorvik Dental Practice, information provided through the website may be added to your patient record where necessary for your care or the administration of your treatment.

3. Marketing communications

We may use your contact details to send you information about Jorvik Dental Practice, including our services, dental care, offers, promotions, practice updates and other information that we believe may be relevant to you.

Where permitted by law, we may send marketing communications to our existing patients unless you have told us that you do not wish to receive them.

You can opt out of marketing communications at any time by:

• Contacting the practice

• Telling a member of our team

• Using the unsubscribe option provided in an email or other electronic marketing communication

Opting out of marketing communications will not affect communications that are necessary for your dental care, appointments, recalls, treatment or other practice administration.

4. Cookies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device when you visit a website. They can help websites function properly, remember preferences and provide information about how visitors use the website.

We may use:

• Essential cookies – required for the website to operate correctly.

• Analytics cookies – used to understand how visitors use our website and help us improve it.

• Marketing or advertising cookies – where applicable, these may be used to help us understand the effectiveness of our advertising or provide relevant advertising.

Where required by law, we will ask for your consent before using non-essential cookies.

You can also manage or disable cookies through your browser settings.

5. Website enquiries and forms

If you submit an enquiry through our website, the information you provide will be used to respond to your enquiry.

Please do not provide detailed medical or highly sensitive information through a general website enquiry form unless we specifically ask you to do so.

If you provide information relating to your dental or general health, we will handle it confidentially and in accordance with applicable data protection legislation.

6. Sharing your information

We will not sell your personal information.

We may share information with trusted organisations where this is necessary to operate our website, respond to your enquiry or provide our services.

These may include organisations providing:

• Website hosting and technical support

• Website analytics

• Online forms and communication services

• Appointment and booking services

• IT and data storage

• Marketing and advertising services

• Payment services

Where third parties process information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

We may also disclose information where required by law or where necessary to protect our patients, staff, practice or others.

7. Links to other websites

Our website may contain links to other websites, including websites operated by healthcare organisations, professional organisations or other third parties.

We are not responsible for the privacy practices, security or content of external websites.

We recommend reading the privacy policy of any external website you visit.

8. Security

We take reasonable technical and organisational measures to protect information submitted through our website from unauthorised access, loss, misuse or disclosure.

However, no website or internet transmission can be guaranteed to be completely secure.

9. Your rights

Under UK data protection legislation, you may have rights regarding the personal information we hold about you.

These may include the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Request restriction of processing in certain circumstances

• Object to certain uses of your information

• Request deletion of information in certain circumstances

• Withdraw consent where processing is based on consent

Some rights are subject to legal exceptions.

To exercise your rights or ask us a question about your personal information, please contact us using the details below.

10. How long we keep information

We retain information only for as long as necessary for the purpose for which it was collected and to meet our legal, regulatory and business requirements.

Information submitted through website enquiries will generally be retained for as long as reasonably necessary to deal with your enquiry and any resulting relationship with the practice.

Where you become a patient, information relevant to your dental care may form part of your dental records and will be retained in accordance with our legal and professional obligations.

11. Children's privacy

Our website is not intended to collect personal information from children without appropriate involvement of a parent, guardian or person with parental responsibility.

Where we provide services to children, their information will be handled with appropriate care and confidentiality.

12. Changes to this policy

We may update this Website Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The most recent version will always be published on this page.

13. Contact us

If you have any questions about this Website Privacy Policy or how we use your personal information, please contact us:

Jorvik Dental Practice
Nether Poppleton
York
YO26 6GA

Telephone: 01904 340640

Website: https://www.jorvikdental.co.uk/

14. Complaints

If you have a concern about how we have used your personal information, please contact Jorvik Dental Practice first so that we can investigate and try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO).

ICO website: https://ico.org.uk/
ICO telephone: 0303 123 1113

Website Privacy Policy last reviewed: 29 August 2026